Returns and Exchanges

AUSTRALIAN CUSTOMERS

• FULL PRICE PURCHASES: 14 DAY REFUND, EXCHANGE OR CREDIT
• ALL PURCHASES: FREE 14 DAY RETURNS FOR EXCHANGE OR CREDIT

Finding your perfect style and fit is important to us, so we've made exchanges easy.

ALL PURCHASES

We're happy to cover the cost of return and replacement shipping for an exchange or store credit through our online portal. Exchanges or store credits available for items returned within 14 days by Australian customers.

• If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping on an exchange will be free!
• Please note that due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges
• Any exchanges requested where we do not have in stock will automatically be issued as a store credit or refund.
• Discounted items can be returned for an exchange or store credit.
• We only offer one free exchange, after that shipping will be charged.
• Items must be received in original condition - unworn, unwashed, with all tags still attached placed in the eco' packaging.

FULL PRICE PURCHASES

• We offer refunds on full price orders received by us within 14 days from the day you receive it.
• If you wish to obtain a refund on an item, we don't cover the price of the return postage. To avoid delay, please provide your tracking number to us on info@altist.co
• Returned funds may take 2-3 business days to clear back to your bank account once processed, depending on your payment method.
• All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded.
• Sale purchases cannot be returned for refund.
• Shipping fees including express shipping from your original order are not refunded.

OTHER RETURN CONDITIONS

• Items must be received in original condition - unworn, unwashed, with all tags still attached placed in the polybag.
• We inspect any damage claim items to ensure that items have not been tampered with or purposely damaged. This protects us from scammers and helps us to stay in business.
• For hygienic reasons, we do not accept returns for underwear bottoms and swimwear must strictly be unworn with hygiene pads and tags still in place.
• We process all Australian returns within 2-3 business days of receiving your items. We will send you an email with the details of your processed return.
• Please contact us if you believe your product is damaged or faulty. We will treat this with the highest of priority.
• Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 3 years from date of issue.
• Gift Cards will not be refunded.

REFUNDS WITH AFTERPAY

• When using Afterpay, you have the options to return one or all of your items for a refund.
• If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!
• If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
• It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
• If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy! 

INTERNATIONAL CUSTOMERS

30 DAY RETURNS

• For customers outside Australia, we can offer the same terms as above for Australian customer
• We do not cover the cost of return shipping or duties or taxes incurred through your country.

OTHER RETURN CONDITIONS

• Items must be received in original condition - unworn, unwashed, with all tags still attached.
• For hygienic reasons, we do not accept returns for underwear bottoms and swimwear must strictly be unworn with hygiene pads and tags still in place.
• We process all International returns within 4 business days of receiving your items. We will send you an email with the details of your processed return.
• Please contact us if you believe your product is damaged or faulty. We will treat this with the highest of priority.
• Customers shopping from outside of Australia are required to pay for their return shipping costs.
• Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 3 years from date of issue.
• Gift Cards will not be refunded.

 
RETURNS PROCESS

• To begin the return process, please email info@altist.co or contact us here.
• Duties, taxes, shipping charges and VAT are not refunded on international returns.
  
  

Thanks for shopping with Alt.Ist 

If you have a specific return enquiry, please contact us.

For any questions please e-mail us at info@altist.co